Privacy Policy

Introduction

This Privacy Policy describes how PCBid ("we", "us", or "our") collects, uses, and protects your personal information when you use our AI-powered PCB procurement platform, including our web services (collectively, the "Services").

By using PCBid, you agree to the collection and use of information in accordance with this policy. This policy complies with applicable data protection laws including GDPR and CCPA.

Information We Collect

1. Information You Provide

• Account Information: Email address, password (encrypted), name, company name
• Profile Data: Contact information, shipping addresses, billing details
• PCB Design Files: Gerber files, drill files, and other manufacturing data you upload
• Payment Information: Processed securely through our payment provider (we do not store full credit card details)
• Communications: Messages you send to support, feedback, and survey responses

2. Data from Uploaded Files

When you upload PCB design files, our AI analyzes them to extract:

• Board Specifications: Layer count, dimensions, materials, thickness
• Manufacturing Parameters: Trace widths, drill sizes, impedance requirements
• Technical Details: Surface finish, solder mask, silkscreen specifications

3. Automatically Collected Data

• Usage Data: Pages visited, features used, session duration
• Device Information: Device type, operating system, browser type
• Log Data: IP address, access times, error logs

How We Use Your Information

We use your data to provide and improve our AI-powered PCB procurement services:

Core Service Delivery

• AI Specification Extraction: Analyzing your Gerber files to extract 60+ PCB parameters automatically
• Quote Generation: Connecting you with pre-vetted manufacturers for competitive pricing
• Order Processing: Facilitating PCB manufacturing orders and tracking
• Account Management: Managing your account, preferences, and order history

Communication

• Service Notifications: Order updates, quote notifications, account alerts
• Marketing (with consent): Product updates, industry news, promotional offers
• Support: Responding to your inquiries and providing customer assistance

How We Share Your Information

We do not sell your personal data. We share data only in these limited circumstances:

With Your Consent

• PCB Manufacturers: When you request quotes, we share your extracted specifications with manufacturers you select
• Payment Processors: To process your payments securely

Service Providers

• Cloud Infrastructure: Secure data storage and processing
• Analytics: Aggregated usage statistics to improve our services
• Communication Tools: Email delivery and customer support

Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted at rest and in transit (TLS 1.3)
• Access Controls: Role-based permissions and authentication
• File Security: Your PCB design files are encrypted and accessible only to you and manufacturers you authorize
• Regular Audits: Periodic security assessments

Your Privacy Rights

You have the following rights regarding your personal data: